Practice Office Policy

Rosmedics Practice Office Policy

1. Our Ethos

At Rosmedics, we believe health is not just the absence of illness, but a vibrant state of wellness in body, mind, and community. We operate on the principles of kindness, evidence-based practice, sustainability, and accessibility for all.

2. Office Hours & Appointments

• Opening Hours: Monday to Friday, 10am – 4pm Every other Saturday 10am-1pm
• Appointments: By booking only. Same-day urgent appointments available for acute issues.
• Cancellations: Minimum 24 hours’ notice. Repeated no-shows will  lead to charges  and limited booking access.

3. Communication

• Phone & Email: We aim to respond within 1 working day.
• Respect: We treat everyone with courtesy and expect the same in return. Aggressive or abusive behaviour will not be tolerated.

4. Confidentiality & Records

• Patient data is stored securely in line with GDPR.
• Information will not be shared without written consent, except where legally required.

5. Fees & Payment

• Transparent pricing. All charges are discussed before treatment.
• Payment is due at time of service.
• We accept card, bank transfer.

6. Wellness-Focused Care

• We use the WHiL™ 7-Principal model in all consultations.
• Preventive care, lifestyle change, and mental wellbeing are prioritised alongside conventional medicine.

7. Sustainability

• We minimise single-use plastic, paper, and energy waste.
• Digital paperwork preferred.
• Partnering with local green initiatives to promote health and planet wellness.

8. Feedback & Complaints

• We welcome feedback to improve our services.
• Formal complaints can be submitted via email and will be acknowledged within 48 hours.